PhonePe announced job vacancy for the post of Risk Investigator, T&S Ops. The place of posting will be at Bangalore. Candidates who have completed Bachelor’s Degree with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | PhonePe |
| Required Qualifications | Graduate |
| Skills | Strong analytical and problem-solving skills |
| Category | Operations |
| Work Type | Onsite |
They are seeking an analytical, detail-oriented Risk Investigator to join their Trust & Safety team in Bengaluru, India. In this role, you will actively investigate and mitigate both financial fraud and money laundering risks across our Consumer, Merchant, AML & Cybercell verticals. You will conduct end-to-end investigations on anomalous transaction flows, process and close cyber fraud cases received via the NCRP-CFCRMS portal, and ensure strict alignment with RBI, NPCI, FIU-IND and applicable financial regulatory mandates. Working alongside Risk Analytics, Chargeback, Onboarding, Finance and Compliance teams, you will serve as a frontline defender safeguarding their payment ecosystem against emerging fraud vectors
Job Details
Θ Positions: Risk Investigator, T&S Ops
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 4477364982
Roles and Responsibilities:
- Detect and mitigate merchant-side and consumer fraud across retail QR codes, Payment Gateways (PG), Payment Aggregators (PA), and digital payment channels.
- Monitor and act on alerts for high-risk transactions, sudden volume spikes, and typical settlement patterns.
- Identify and block suspicious profiles involved in fake onboarding, transaction laundering, identity theft, or mule accounts.
- Identify Merchant violations against RBI, NPCI, and internal policies, including business misclassification, KYC gaps, and card-to-cash conversions.
- Execute operational risk decisions regarding fund-withholding, account suspension, or legal escalations to limit financial loss.
- Investigate transactional alerts on consumer payment channels, covering P2P/P2M UPI transactions, digital wallet top-ups/transfers, bill payments, and mobile recharges. to mitigate financial loss.
- Review and take action on Consumer alerts triggered by high-risk transactions, phishing, vishing, remote access app scams, and unusual spending behavior.
- Identify, monitor, and restrict high-risk consumer profiles involved in fake accounts, identity theft, transaction laundering, or money mule networks.
- Deliver data-driven insights to Risk Analytics and Engineering teams to build and refine automated consumer risk models and detection rules.
- Take real-time operational decisions on consumer accounts, including freezing compromised wallets, blocking fraudulent IDs, and restricting user access.
- Evaluate transactional logs and customer data to identify anomalies and patterns across merchant categories and consumer segments.
- Map detective and preventative controls to mitigate structural risk and recommend process improvements to prevent future incidents.
- Analyze structured transactional data to flag indicators of money laundering, smurfing, layering, and potential terrorist financing.
- Conduct first-level AML alert reviews, compile documentary evidence, and draft Ground of Suspicion (GOS) notes for STRs & SARs filing to FIU-IND in accordance with RBI guidelines.
- Develop & maintain detailed case files and investigation reports with clear conclusions, evidence, and organized documentation to support compliance audits & regulatory examinations
- Investigate, action, and ensure timely closure of cyber fraud reports routed through the NCRP-CFCRMS
- Review and resolve screening alerts generated against domestic and global watchlists (UNSC, MHA/UAPA, OFAC), Politically Exposed Persons (PEP) registries, and adverse media databases.
Required Skills & Qualifications:
- Proven experience in risk analysis, investigation, or compliance within financial services or trading operations.
- Foundational understanding of the Indian digital payments ecosystem (UPI, IMPS/NEFT, PA/PG frameworks, digital wallets), regulatory, compliance and general awareness of RBI, NPCI and other relevant financial authorities guidelines is a plus.
- Foundational knowledge of watchlist and sanctions screening concepts (UNSC, OFAC, PEP, Adverse Media) and exposure to screening databases or internal matching tools (e.g., World-Check, Dow Jones, LexisNexis) is an advantage
- Strong analytical and problem-solving skills with the ability to interpret complex operational data
- Excellent written and verbal communication skills with the ability to articulate findings clearly
- Proficiency in data analysis tools and Microsoft Office applications
- Knowledge of trading and settlement processes, systems, and operational workflows
- Demonstrated ability to work independently and manage multiple investigations simultaneously
- Strong attention to detail and commitment to accuracy in documentation and reporting
- Ability to maintain objectivity and confidentiality in sensitive investigations
- Willingness to work in rotational shifts and weekend rosters to support continuous 24/7 surveillance
- Preferred: Experience with anti-fraud procedures and risk management methodologies
- Preferred: Knowledge of trading platforms and settlement systems used in financial markets
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