ANZ announced job vacancy for the post of Operations Analyst.The place of posting will be at Bangalore.Candidates who have completed Bachelor’s Degree withMinimum 1-2 years of experience in customer servicingare eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | ANZ |
| Required Qualifications | Graduate / Engineering / Post Graduate |
| Skills | |
| Category | Operations |
| Work Type | Onsite |
As an Operations Analyst, you will be responsible for managing key functions across customers via digital channels (over the phone, online and email) meeting the needs of customers. The role requires to handle requests for joining ANZ or applying for a bank account. Service and Join team is our 24X7 customer servicing team that supports the contact centre business in NZ across various processes. The teams operate around the clock and works in partnership with NZ having shared responsibilities with onshore counterparts.
Banking is changing and they’re changing with it, giving their people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build theirs.
Job Details
Θ Positions: Operations Analyst
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 124545
Roles and Responsibilities:
- Actively support process changes within team, recommend improvements and support change culture.
- Accurate recording of information in work tools, creates minimal rework for own/other team. Maintain customer service level agreements.
- Ensure all customer authentication processes are adhered to, to keep our customer information and financial position safe.
- Keeping up to date with all communication regarding changes to bank policy and adhered to all standards.
- Liaise with stakeholders in a professional manner, assisting with all enquiries to finalisation and/or escalating within a timely manner. Provide administrative support, including creation of correspondence material, to ensure customers are aware of their obligations and requirements to enable closure of cases.
- Completing all required documentation with no/minimal errors. Providing appropriate verbal information to stakeholders. Sharing information and providing ongoing support and guidance to team members.
Required Skills & Qualifications:
- Minimum 1-2 years of experience in customer servicing
- Excellent communication skills both written and verbal
- Flexible with shifts and weekend working
- Strong customer focus and skills and experience working in voice based process
- Accuracy and attention to detail
- Strong customer ethics to provide quality and timely customer service
How to Apply
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