Service Desk L1 Job Openings in Hyderabad 2026!!!
Unisys announced job vacancy for the post of Service Desk L1.The place of posting will be at Hyderabad.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Unisys |
| Required Qualifications | High School Diploma / Graduate |
| Skills | Troubleshooting hardware, software and connectivity issues |
| Category | Technical Support |
| Work Type | Onsite |
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Their solutions – cloud, AI, digital workplace, logistics and enterprise computing – help their clients challenge the status quo and unlock their full potential.
Job Details
Θ Positions: Service Desk L1
Θ Job Location: Hyderabad
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: REQ575661
Job Description:
- With guidance, performs routine support duties, including:
- Assisting with first line user support by guiding users through the necessary steps to restore functionality,
- Troubleshooting hardware, software and connectivity issues using remote access tools
- Escalating complex issues to 2nd and 3rd level resolver teams, and
- Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests.
- Ensures tickets are managed to closure and keeps users / clients updated on status and progress.
- Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures.
- Contributes to continues improvement of the Service Desk knowledge base.
- Delivers results in support of the organizations SLAs.
- Assists with special projects as assigned
Required Skills & Qualifications:
- High School diploma or GED required
- Generally, less than 1 years’ experience in area of responsibility
How to Apply
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