Service Reliability Engineer Job Openings in Gurgaon 2026!!!
BT Group announced job vacancy for the post of Service Reliability Engineer.The place of posting will be at Gurgaon.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | BT Group |
| Required Qualifications | Graduate |
| Skills | Excellent standard of written and spoken English |
| Category | Service |
| Work Type | Onsite |
| Closing Date | 18th September 2026 |
As part of the LLOYDS BANKING GROUP team, the Service Reliability Engineer (SRE) is aligned to Change Implementations in a 24*7 environment specially to Customer’s Network. Changes are totally aligned to ITIL framework & must follow all the required standards. There are strict SLA’s for delivery & we are bound to follow the same to ensure the network runs without disruptions. This Role also gives an opportunity to review all Changes (Data/Voice/Security) which are Medium or High Risk Category
Job Details
Θ Positions: Service Reliability Engineer
Θ Job Location: Gurgaon
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 62571
Roles and Responsibilities:
- Monitor and review the Customer DNS change mailbox for DNS requests.
- Ensure internal change requests are raised for change progression whilst following strict change procedures.
- Liaise with customer Project Teams, to formulate Customer change requirements and negotiate change windows.
- Preparation of DNS changes, using the DNS system provided by the customer.
- Validate, verify and design approve DNS changes.
- Deploy DNS changes meeting Customer change restrictions and change windows.
- Update change system with change success criterion.
- Take ownership, advice and liaise with the BT team of any Severity 1/2 incidents.
- Maintain Problem actions and tasks to comply with SLAs and KPIs liaising with key stakeholders in BT e.g. Incident management, customer engineers etc.
- Jeopardy management, potential SLA breaches via the formal escalation process including timely communication to senior management.
- Monitor Team shared mailbox and reply in a timely manner.
- Communicate clearly both within BT and our customer via email or telephone when required.
Required Skills & Qualifications:
- Experience working on DNS.
- Extensive IP address management experience
- Demonstrable understanding of:
- DNS and all record’s types
- Zone files
- Authorities/Cached responses
- Delegated Parent/child records
- Names servers and resolvers.
- Load balancing techniques
- Experience of working in a SLA driven change environment.
- And Problem/incident management environment.
- Excellent standard of written and spoken English
- Higher level customer-management skills.
- Prior experience on Windows platform is preferable.
- Problem solving – Able to identify root cause of problems provided all required information is available within domain.
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