Engineer – Desktop Support / Help Desk Job Openings in Chennai 2026!!!
CBTS announced job vacancy for the post of Engineer – Desktop Support / Help Desk.The place of posting will be at Chennai.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | CBTS |
| Required Qualifications | Diploma / Graduate |
| Skills | Strong customer service and communication skills |
| Category | Managed Services Solutions |
| Work Type | Onsite |
The Service Desk Agent Level 1 is responsible for providing frontline customer service and technical support for all business products supported out of the operations center. This role requires direct interaction with internal and external customers to resolve technical issues and process service requests efficiently while ensuring customer satisfaction.
Job Details
Θ Positions: Engineer – Desktop Support / Help Desk
Θ Job Location: Chennai
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: NA
Roles and Responsibilities:
- Provide first-line technical support, troubleshooting hardware, software, and network issues.
- Log and document detailed ticket activity until resolution is achieved.
- Escalate complex issues to Level 2 support when necessary.
- Assist customers with inquiries related to business products and IT services.
- Monitor alerts and respond accordingly to maintain operational efficiency.
- Maintain knowledge base documentation for recurring issues and solutions.
Required Skills & Qualifications:
- Diploma/Graduate / Professional degree in computer science, Information Technology, Electronics, or related discipline.
- ITIL Foundations Certification,CCNA preferred.
- CompTIA A+, Net+ preferred.
- Experience: 1-3 years of experience in a technical support, NOC or service desk environment.
- Strong customer service and communication skills.
- Basic understanding of IT systems, networking, and Microsoft applications.
- Ability to follow troubleshooting procedures and escalate appropriately.
- Familiarity with ITSM tools like ServiceNow preferred.
How to Apply
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Disclaimer:
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