Helpdesk Analyst – ITIL Job Openings in Bangalore 2026!!!
NTT Data announced job vacancy for the post of Helpdesk Analyst – ITIL.The place of posting will be at Bangalore.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | NTT Data |
| Required Qualifications | Graduate |
| Skills | Strong communication and customer service skills |
| Category | Support |
| Work Type | Onsite |
The Helpdesk Analyst-ITIL position at NTT DATA involves providing technical support to users, troubleshooting hardware and software issues, and ensuring maximum uptime. Candidates should have a university education, preferably in a technical field, and possess strong communication and customer service skills. The role requires familiarity with ITIL and Microsoft Operating Systems. A competitive salary and benefits package is offered, along with the opportunity to work in a dynamic environment. Fluency in English is essential, and flexibility for rotational shifts is required.
Job Details
Θ Positions: Helpdesk Analyst – ITIL
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: NTT1GLOBAL379212
Roles and Responsibilities:
- Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions.
- Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone ,e-mail and chat Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
- Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Required Skills & Qualifications:
- Ideally University education, preferably technical degree, or Microsoft certifications
- Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
- Willing to work from office 5 days in a week.
- Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
- Excellent communication and customer service skills
- Fluency in English language
- Flexibility to work in rotational shifts (24/7).
How to Apply
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