Customer Care Professional Job Openings in Gurgaon 2026!!!
American Express announced job vacancy for the post of Customer Care Professional.The place of posting will be at Gurgaon (Hybrid).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | American Express |
| Required Qualifications | Under Graduate/Graduate |
| Skills | Strong interpersonal, communication & writing skills |
| Category | Operations/Customer Service |
| Work Type | Hybrid |
| Closing Date | 3rd September 2026 @ 12 AM |
As Banking Servicing Network, they aspire to be the industry benchmark for operational excellence and innovation in banking – delivering seamless, secure and sustainable financial services that elevate the customer experience and power the growth of the company’s largest funding source. To this end, as a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with their customers every day – from onboarding a Banking customer to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.
Job Details
Θ Positions: Customer Care Professional
Θ Job Location: Gurgaon (Hybrid)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 26012894
Roles and Responsibilities:
- Banking chat customer care professional focus on Customer First Resolution, owning and solving the customers inquiry
- Ensuring we resolve customer queries/issues to the best of our ability
- Ability to comprehend & respond to all customer queries with immediate resolution to ensure customer satisfaction
- Deliver on Employees, Customer and Shareholder metrics as per goals
- Adherence to Quality and Compliance guidelines
- Communicates Effectively and have ability to recognize tone and mood of customer through written communication
- Adaptable & customer centric approach to situations. Deliver superior service through personalization/ empathy in communication
- End to end customer service via chat servicing
- Ability to Address 2-3 conversations simultaneously
Required Skills & Qualifications:
- Under Graduate/Graduate
- Chat Experience of one year
- Must be flexible to work in 24×7 environment
- Strong interpersonal, communication & writing skills accompanied by quick comprehension & clear articulation
- Adaptable to change and demonstrated ability to work effectively in a team.
- Ability to take independent decision & meet stringent deadlines
- Typing Speed – 25- 35 Words/Minute
- Quick navigation ability, Web savvy, basic troubleshooting knowledge and multitasking ability (ability to toggle between screens/tools)
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
