Remote Associate Technical Support Consultant Job Openings in India 2026!!!
Altera announced job vacancy for the post of Associate Technical Support Consultant.The place of posting will be at Remote (Work from Home) – Hiring office in Pune.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Altera |
| Required Qualifications | Graduate |
| Skills | Good analytical and problem-solving skills |
| Category | Technical Support |
| Work Type | Remote |
They are looking for a motivated and technically inclined Associate Technical Support Consultant to join their Technical Support team. This is an entry-level opportunity for a fresher who is passionate about technology, problem-solving, and helping customers. The successful candidate will receive training on their enterprise healthcare software products and support processes and will work closely with experienced consultants to troubleshoot and resolve customer issues. The role provides an opportunity to develop expertise in enterprise applications, databases, interfaces, application troubleshooting, incident management, and healthcare IT systems.
Job Details
Θ Positions: Associate Technical Support Consultant
Θ Job Location: Remote (Work from Home) – Hiring office in Pune
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: R0045319
Roles and Responsibilities:
- Provide first-level technical support to customers using enterprise healthcare software applications.
- Investigate, troubleshoot, and resolve application and technical issues reported through ServiceNow or other ticketing systems.
- Analyse reported problems by gathering relevant information, reviewing logs, identifying error messages, and following established troubleshooting procedures.
- Follow documented Standard Operating Procedures (SOPs), Knowledge Articles, and troubleshooting guides to resolve common issues.
- Perform basic application configuration, validation, and troubleshooting activities under the guidance of senior team members.
- Collaborate with senior technical consultants, development, infrastructure, database, interface, and other technical teams when additional expertise is required.
- Maintain accurate and detailed case documentation, including troubleshooting steps, findings, resolution, and customer communication.
- Meet defined SLA, productivity, quality, and customer satisfaction expectations.
- Participate in knowledge-transfer sessions and continuously build knowledge of supported products.
- Identify recurring issues and contribute ideas for improving knowledge articles, SOPs, automation, and support processes.
- Use available tools, documentation, and AI-assisted troubleshooting capabilities responsibly to improve investigation efficiency and resolution quality.
- Communicate clearly and professionally with customers and internal teams through email, chat, and support calls.
- Participate in rotational shifts, including evening/night/weekend coverage, based on business requirements.
- Escalate critical or high-impact issues promptly and ensure appropriate follow-up until resolution.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline.
- Fresh graduates with strong technical aptitude are encouraged to apply.
- Basic understanding of:
- Operating systems, particularly Windows
- Networking fundamentals
- Databases and SQL concepts
- Application troubleshooting
- Software development/support concepts
- Good analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Flexible to work during U.S shift timings with certain weekend on call.
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