Remote Work Force Management – Reporting Professional Job Openings in India 2026!!!
Gainwell Technologies announced job vacancy for the post of Work Force Management – Reporting Professional.The place of posting will be at Remote (Work from Home).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Gainwell Technologies |
| Required Qualifications | Graduate |
| Skills | Strong analytical, critical-thinking, problem-solving, and decision-making skills |
| Category | Work Force Management |
| Work Type | Remote |
This role is strictly involved in business analysis, requirements documentation, and healthcare reference data support activities and does not involve direct access to Protected Health Information (PHI), Personally Identifiable Information (PII), or any secured or confidential client data. The work is limited to analysis of healthcare claims, reference code sets, and system configurations using governed datasets and does not include handling or processing of sensitive health or personal information.
You are responsible for producing, validating, and distributing Workforce Management reporting that helps leaders understand service performance, workforce efficiency, forecast accuracy, adherence, productivity, and operational risk. This role supports recurring WFM reporting, service performance reporting, agent-level reporting, report quality assurance, data presentation, and continuous improvement insights. It partners with operations, WFM, Finance, training, quality, technology, and global delivery teams to ensure reporting is accurate, timely, actionable, and aligned to business needs.
Job Details
Θ Positions: Work Force Management – Reporting Professional
Θ Job Location: Remote (Work from Home)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 37031
Roles and Responsibilities:
- Recurring WFM & Service Performance Reporting
- Produce, validate, or govern recurring Workforce Management reports for operational leaders and stakeholders.
- Report on SLA attainment, response times, backlog trends, forecast accuracy, occupancy, productivity, adherence, schedule compliance, and operational risks.
- Ensure reports are timely, consistent, and aligned to defined metric logic and stakeholder expectations.
- Agent-Level, Team-Level & Operational Insights
- Generate or review agent, team, site, channel, and function-level reports that highlight productivity, utilization, adherence, occupancy, and schedule compliance.
- Identify meaningful patterns, trends, anomalies, and risks in workforce data.
- Translate reporting outcomes into practical recommendations that leaders can act on.
- Data Quality, Governance & Visualization
- Ensure data accuracy, consistency, integrity, and clear documentation across reporting outputs.
- Apply standard definitions, report QA routines, metric logic, and validation checks.
- Use Excel, Power BI, Verint reporting outputs, and other visualization tools to present data clearly and effectively.
- Stakeholder Communication & Continuous Improvement
- Present findings clearly to technical and non-technical audiences, including operations leaders and cross-functional partners.
- Partner with WFM, operations, Finance, training, quality, technology, and global delivery teams to improve reporting usability and decision quality.
Required Skills & Qualifications:
- Bachelor’s degree or equivalent combination of education and experience.
- 1+ years of workforce management, contact center, operational planning, reporting, analytics, or related customer experience operations experience.
- Demonstrated capability in supporting assigned work accurately, following established processes, and identifying risks early.
- Experience supporting WFM reporting, analytics, dashboarding, and data storytelling activities in complex, multi-site, omnichannel, back-office, healthcare, insurance, or BPO service environments.
- Strong analytical, critical-thinking, problem-solving, and decision-making skills.
- Excellent written and verbal communication skills with the ability to explain workforce insights to operational and non-technical audiences.
- Experience working in hybrid U.S./global delivery models or cross-functional operational environments.
- Working knowledge of Verint reporting outputs, Excel, Power BI at senior levels, and operational dashboards; NICE knowledge is also preferred but not required.
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