ServiceDesk & Monitoring Engineer Job Openings in Noida 2026!!!
Sopra Steria announced job vacancy for the post of ServiceDesk & Monitoring Engineer.The place of posting will be at Noida.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Sopra Steria |
| Required Qualifications | Graduate |
| Skills | Windows OS, Microsoft 365, Entra ID (Azure AD), VPN, Intune, SCCM, and endpoint management |
| Category | Support |
| Work Type | Onsite |
Provide Level 1 Service Desk and Monitoring support for internal and external customers. Resolve incidents, service requests, and alerts through phone, email, chat, and monitoring tools while meeting SLA targets. Support 24×7 operations through proactive monitoring, incident management, deployments, and service restoration.
Job Details
Θ Positions: ServiceDesk & Monitoring Engineer
Θ Job Location: Noida
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 9532
Roles and Responsibilities:
- Manage and resolve incidents, service requests, outages, and monitoring alerts within SLAs
- Proactively monitor infrastructure, applications, cloud environments, and business-critical services
- Execute runbooks, recovery procedures, deployments, releases, and rollback activities
- Ensure accurate incident classification, prioritization, tracking, ownership, and closure
- Escalate complex issues to L2/L3 teams with complete diagnostic information
- Support Major Incident Management and stakeholder communications when required
- Identify recurring issues and contribute to continuous service improvement
- Ensure compliance with ITIL, security, quality, and audit requirements
Required Skills & Qualifications:
- Qualifications: Any Stream Graduate
- Total Experience Expected: 01-02 years
- Technical Skills
- Windows OS, Microsoft 365, Entra ID (Azure AD), VPN, Intune, SCCM, and endpoint management
- ITSM tools (ServiceNow preferred) with SLA-driven support experience
- Monitoring and observability tools such as SolarWinds, Zabbix, Grafana, Splunk, Azure Monitor, or equivalent
- Basic understanding of Azure/AWS, networking, servers, databases, and application monitoring
- Familiarity with deployment, release, change, and rollback processes
- Core Competencies
- Customer-focused with strong communication, analytical, and troubleshooting skills
- Ownership, accountability, and attention to detail
- Ability to work in a fast-paced 24×7 rotational-shift environment
- Adaptability to automation, GenAI, AI tools, operational runbooks, and continuous improvement initiatives
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