Operations Associate Job Openings in Pune 2026!!!
Ansira announced job vacancy for the post of Operations Associate.The place of posting will be at Pune.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Ansira |
| Required Qualifications | Graduate |
| Skills | Strong problem-solving skills |
| Category | Operations Support |
| Work Type | Onsite |
The Partner Support Associate, based in India, is responsible for handling incoming calls, chats, and emails in English from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty.
Job Details
Θ Positions: Operations Associate
Θ Job Location: Pune
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: R1088
Roles and Responsibilities:
- Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service.
- Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures.
- Understand the company’s products or services to effectively address client questions and concerns.
- Identify customer needs through active listening, researching issues, resolving problems, and providing solutions.
- Document tickets (calls, chats and emails) in the call center database.
- Follow specific scripts or call flows to ensure accuracy of information provided.
- Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer.
- Attend training sessions and team meetings to enhance skills and knowledge.
- Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary.
- Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions.
- Show a willingness to learn new things and adapt to company guidelines and procedures.
- May perform other administrative duties as assigned.
Required Skills & Qualifications:
- 1–2-year experience strong written and verbal communication skills in English
- Exceptional communication, active listening skills, and interpersonal skills.
- Empathy and customer-oriented approach.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in call center software and technology. Experience with Salesforce is a plus.
- Strong problem-solving skills to address and resolve customer issues efficiently.
- Proven track record of reliability.
- Willingness to work in 24 * 7 work environment.
- Willingness to work on weekends with scheduled week offs as per business requirement.
- Candidates are required to work from the office 5 days a week. The shift timings for this role are 7:30 PM to 4:00 AM.
Education and Experience:
- High school diploma or equivalent.
- Experience in a customer support role or a related role in American process.
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
