Ocean Customer Experience Specialist Job Openings in Chennai 2026!!!
Maersk announced job vacancy for the post of Ocean Customer Experience Specialist.The place of posting will be at Chennai.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Maersk |
| Required Qualifications | Graduate |
| Skills | Strong customer service orientation and interpersonal skills |
| Category | Customer Experience |
| Work Type | Onsite |
A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.
Job Details
Θ Positions: Ocean Customer Experience Specialist
Θ Job Location: Chennai
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: R189406
Roles and Responsibilities:
- Handle customer queries and provide timely support.
- Manage customer cases from creation to resolution.
- Coordinate with internal teams to ensure smooth shipment execution.
- Support customer onboarding and maintain customer relationships.
- Manage contracts, disputes, and service-related requests.
- Monitor shipment status and proactively communicate updates to customers.
- Ensure compliance with Maersk’s operational processes and quality standards.
- Maintain accurate customer records and documentation.
- Resolve customer issues while delivering a positive customer experience.
- Contribute to continuous process improvements and customer satisfaction.
Required Skills & Qualifications:
- Excellent verbal and written communication skills in English.
- Strong customer service orientation and interpersonal skills.
- Good problem-solving and analytical abilities.
- Ability to multitask and prioritize work effectively.
- Basic knowledge of Microsoft Office (Excel, Word, Outlook).
- Willingness to work in rotational shifts if required.
- Ability to work collaboratively in a team environment.
- Strong attention to detail and organizational skills.
- Quick learner with adaptability to changing business requirements.
- Positive attitude and ability to work under pressure.
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