Global Service Desk Job Openings in Bangalore 2026!!!
Accendra Health announced job vacancy for the post of Global Service Desk.The place of posting will be at Bangalore.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Accendra Health |
| Required Qualifications | High School Diploma / Graduate |
| Skills | Customer friendly mindset and Team player |
| Category | Support |
| Work Type | Onsite |
Their innovative company is looking to fill the role of Senior Service Desk Associate. Please review the list of responsibilities and qualifications. While this is their ideal list, they will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent.
Job Details
Θ Positions: Global Service Desk
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: REQ_26_32258
Roles and Responsibilities:
- Act as a Senior Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
- Willingness to work in all different shifts of a 24×7 support organization.
- Assist users with PC hardware, software, printer, or other IT-related issues.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Serves as a point of escalation for Service Desk Associates.
- Escalate incidents with accurate documentation to suitable technician, when required.
- Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow.
- Use remote tools and diagnostic utilities to aid in troubleshooting.
- Research solutions through internal and external knowledgebase as needed.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Develop help sheets and FAQ lists for end users.
- Ensures technical knowledge and remediation steps are documented in process flow guides.
- Reinforce SLAs to manage end-user expectations.
- Provide suggestions for continual improvement.
- Plans, conducts and directs the analysis of business problems with automated systems solutions.
- Alert management to emerging trends in incidents.
- Preparing training manuals and FAQ materials for easy-access end-user guidance.
- Documenting processes and maintaining service desk records.
- Supporting organization functions like, Infrastructure, Security, Applications, etc and their tool, technologies and applications.
Required Skills & Qualifications:
- Minimum of 2 year of relevant work experience and/or specialized training Will be hiring freshers/students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role.
- High school diploma or equivalent.
- Associate’s or Bachelor’s degree in technology-related field a plus.
- Comptia A+, Comptia Network +, and ITIL certifications a plus.
- Exceptional customer service orientation.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
ADDITIONAL REQUIREMENTS:
- Excellent communication skills in English.
- Customer friendly mindset and Team player.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
How to Apply
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
