Associate (TAC) Job Openings in Pune 2026!!!
ZS announced job vacancy for the post of Associate – TAC. The place of posting will be at Pune. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | ZS |
| Required Qualifications | Graduate / Post Graduate |
| Skills | Strong customer service orientation |
| Category | IT – End-User Service Delivery |
| Work Type | Onsite |
They seek TAC Associates to join their WTC office in Pune, India. TAC Associates handle 1st level support calls/emails/chats from ZS offices worldwide in a user environment consisting of PC/MAC running the standard suite of business applications.
Job Details
Θ Positions: Associate – TAC
Θ Job Location: Pune
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 32839
Roles and Responsibilities:
- Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access.
- Provide L1 Technical Support for the Windows/MAC machines, printer ZS proprietary software.
- Diagnose and resolve technical issues related to operating systems, applications, and hardware
- Familiarity with basic networking concepts and protocols.
- Common query topics include – VPN, Outlook (and other O365 Apps and Services), Active Directory and Exchange, Network Connectivity, Software Installation (using SCCM and Privilege Management), File Server and File Share access, FTP, Application specific issues, Intune Support & Management etc.
- Handling administrative tasks such as tracking TAC calls/chats, timely follow up of all assigned tickets in your bin until closure, re-assigning tickets to the relevant L2 teams and following up via emails as required, assisting with organizational efforts, maintaining chargebacks for licensed software etc
- Additional TAC projects/tasks as assigned based on performance.
Required Skills & Qualifications:
- Bachelor’s degree required, Master’s degree desirable
- 1-2 years of relevant experience in Customer Support, or preferably IT Helpdesk / Service Desk
- Strong customer service orientation
- Professional appearance and demeanor, with ability to exercise good judgment and discretion
- Ability to work varied hours, enabling support in a 24/7 environment
- A+ certification or Microsoft Certified Systems Administrator (desirable, not mandatory)
- Experience with Service Now tool (desirable, not mandatory)
- Fluency in English
- Client-first mentality
- Intense work ethic
- Collaborative spirit and problem-solving approach
How you’ll grow:
- Cross-functional skills development & custom learning pathways
- Milestone training programs aligned to career progression opportunities
- Internal mobility paths that empower growth via s-curves, individual contribution and role expansions
How to Apply
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
