Remote Client Support Associate Job Openings in India 2026!!!
FiscalNote announced job vacancy for the post of Client Support Associate. The place of posting will be at Remote (Work from Home) – Hiring Office in Gurgaon. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | FiscalNote |
| Required Qualifications | Graduate |
| Skills | Excellent clarity in communication and telephone/email etiquette |
| Category | Customer Support |
| Work Type | Remote |
The FiscalNote Client Support team is dedicated to providing a holistic, supportive experience to their clients. From onboarding to crafting strategic best practices to comprehensive technical support, the team strives to put the client’s needs first every day. They are dynamic, hard-working, and driven individuals who thrive in an open team structure with constant learning opportunities and room for growth. For them, client support is about taking on new challenges, helping their clients as much as possible, and having fun while they do it.
Job Details
Θ Positions: Client Support Associate
Θ Job Location: Remote (Work from Home) – Hiring Office in Gurgaon
Θ Salary: INR 7 – 8 LPA
Θ Job Type: Full Time
Θ Requisition ID: NA
Roles and Responsibilities:
- Manage Support requests through email, phone, and chat channels
- Conduct troubleshooting calls, chats, and emails
- Interface with Product/Engineering to meet user needs
- Maintain Knowledge Base (Help Center) to empower self-service UX
- Report on user interaction data from Support tools (Zendesk)
- Recommend software and process improvements to users
- Track client issues and resolutions
- Ensure high levels of Customer Satisfaction with every conversation
- Deliver white glove service to each client
Required Skills & Qualifications:
- 1-2 years work experience in support role
- Prior knowledge about customer support and help desk industry preferred
- Ability to manage and assign priority to urgent tasks
- Excellent clarity in communication and telephone/email etiquette
- A knack for developing rapport and appropriately employing empathy
- Love of data and experience using it for informed process change
- Proactive at resolving issues and with high energy and technical acumen
- Proficiency with Zendesk or related help desk software preferred
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