Associate Technical Support Consultant Job Openings in Pune 2026!!!
Veradigm announced job vacancy for the post of Associate Technical Support Consultant.The place of posting will be at Pune (Hybrid).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Veradigm |
| Required Qualifications | Graduate |
| Skills | Good analytical and problem-solving skills. |
| Category | Technical Support |
| Work Type | Hybrid |
They are seeking passionate and driven individuals to join their team as Associate Support Consultant. In this role, you will be the first line of support for their customers, providing expert assistance over the phone while making a difference in their experience with their products. If you enjoy solving problems, working in a fast-paced environment, and being part of a team that values collaboration, this is the opportunity for you!
Job Details
Θ Positions: Associate Technical Support Consultant
Θ Job Location: Pune (Hybrid)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: JR10173
Roles and Responsibilities:
- Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues.
- Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
- Track and document inbound support requests and ensure proper notation of customer problems or issues.
- Document problems and solutions to train lower-level support on how to properly address customer or product problems.
- Communicate with product management department to improve on current design or to identify possible problems with design.
- Stay abreast of current technology in products, design changes, and new products offered.
- Provide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets.
- Open to work in 24×7 rotational shifts.
Required Skills & Qualifications:
- Educational Background: Graduates with a B.com, BCA, BSc, BA (with a strong interest in computers), or related fields are encouraged to apply.
- Tech & Troubleshooting Skills: A basic understanding of technical concepts and troubleshooting abilities will help you succeed in this role.
- Excellent verbal and written communication
- Troubleshooting experience
- Required Experience: 1-3 years.
- Working Arrangements: 24×7 rotational shift
- Good analytical and problem-solving skills.
- Strong team player – collaborates well with others in multiple time zones; ability to share knowledge with team members.
- Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work.
Preference
- Healthcare knowledge and experience
- International Helpdesk or Call center experience
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