Management Trainee Job Openings in Gurgaon 2026!!!
Genpact announced job vacancy for the post of Management Trainee.The place of posting will be at Gurgaon. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Genpact |
| Required Qualifications | Graduate |
| Skills | Strong organizational skills |
| Category | Operations |
| Work Type | Onsite |
| Closing Date | 14.March.2026 |
Inviting applications for the role of Management Trainee, Customer Care. In this role, you will be responsible for liaising between the Operations Leader and the team of associates, to ensure the client’s services are delivered promptly and accurately in accordance with the Service Level Agreement’s. You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to associates, facilitating team meetings, and meeting defined quality, customer experience and efficiency requirements.
Job Details
Θ Positions: Management Trainee
Θ Job Location: Gurgaon
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: BFS048420
Roles and Responsibilities:
- Responsible for delivering and facilitating training through a variety of delivery methods across new hire and tenured participants
- Managing the day-to-day activities of the team.
- Should be responsible for customer service and collection deliverables.
- Must have knowledge of RPC, PTP, Skip Tracking and other basic collection operations.
- Motivating the team to achieve organizational goals.
- Should be operation expert and able to handle 15-20 resources
- Identify focus teams each month and provide/develop materials to be used for necessary coaching and training to improve the overall team/collector performance
- Monitor and evaluate calls using evaluation standards and forms mandated by the client
- Provide analysis in evaluated calls and identify gaps that impact KPIs
- Conduct calibration sessions with Supervisors and Team Leaders, facilitate synergy sessions/team huddles to communicate updates and TD/MTD performance
- Development and implementation of training strategies that will impact site CQ metrics, decrease defects and regulatory violations and other key performance metrics
- Works closely with other members of the Training and Call Quality team to ensure effective implementation
- Create training documentations/learning documents
- Conduct PKT (Process Knowledge tests) as per agreed schedule
Required Skills & Qualifications:
- Expertise of Collection and Customer Service KPIs.
- Excellent written and verbal communication skills
- Should be flexible in shift timings
- Strong organizational skills to give the team direction.
Preferred Qualifications/ Skills
- Comfortable presenting to group and providing coaching/feedback
- Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel)
- Work experience in Collection or Customer Service as Team Lead/Supervisor.
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