Customer Service Representative Job Openings in Hyderabad 2026!!!
Optum announced job vacancy for the post of Customer Service Representative.The place of posting will be at Hyderabad. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Optum |
| Required Qualifications | Graduate |
| Skills | Excellent interpersonal and business communications skills |
| Category | Customer Services |
| Work Type | Onsite |
They are looking for a knowledgeable and proactive advocate to support and enhance the performance of their Digital chat support process. The advocate will play a critical role in ensuring process excellence by providing timely updates, conducting refresher and query sessions, and driving team performance through expertise and guidance
Job Details
Θ Positions: Customer Service Representative
Θ Job Location: Hyderabad
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 2309715
Roles and Responsibilities:
- Respond to customer inquiries via live chat regarding prescription refills, order status, medication availability, and insurance coverage
- Educate patients on pharmacy procedures, prescription benefits, and proper medication usage
- Guide patients in navigating online pharmacy platforms and mobile applications
- Resolve issues related to prescription delays, billing, and insurance claims
- Focus on resolving issues on the first chat, navigating through complex computer systems to identify the status of the issue and provide appropriate response to chatter
- Document all interactions accurately in the system
- Collaborate with pharmacists, technicians, and other departments for medication-related concerns
- Escalate complex issues to appropriate personnel when necessary
- Maintain compliance with HIPAA and other healthcare privacy regulations
- Handle up to 2.5 concurrency Chats
- Take chat messages per day from customers who have questions about their health benefits
- Support secure email inquiries
- Use personality and our tools to help customers through the health care benefits available to them
- Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associate must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the “dos and don’ts” of online communication
- Provide product information, use service engagement skills, and efficiently use service resources
- Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools
- App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate’s knowledge. Associate will need to maintain a high level of familiarity with the digital property the consumer is using
- Read between the lines.” Visitors don’t necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement
- Adapt to continual change as the department fine-tunes the messaging program”
- Maintain a healthy brand-to-consumer relationship that benefits the consumer. Communicate with consumers primarily through messaging. Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered. The result is a superior customer service experience for the consumer, and a superior professional experience for you – where you can personalize your interactions and have a meaningful impact on our business
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Skills & Qualifications:
- Any Graduate Degree
- General knowledge of computers and business operations
- Proven ability to communicate articulately and credibly
- Solid keyboard skills and experience using helpdesk, ordering or CRM software
- Demonstrated ability to achieve service goals
- Success in highly automated environment
- Dynamic and engaging written communication style
- Excellent interpersonal and business communications skills – verbal and written
- Demonstrated self-motivation
Preferred Qualification: Customer Service experience
How to Apply
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
