Associate Technical Support Engineer Job Openings in Bangalore 2026!!!
Chargepoint announced job vacancy for the post of Associate Technical Support Engineer, offering career opportunities for candidates seeking Associate Technical Support Engineer jobs in Bangalore. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Chargepoint |
| Required Qualifications | Graduate |
| Skills | Strong communication, interpersonal, motivational, and organizational skills |
| Category | Support Service |
| Work Type | Onsite |
With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe as part of an Associate Technical Support Engineer role at ChargePoint. They bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Job Details
Θ Positions: Associate Technical Support Engineer
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 8161483002
Roles and Responsibilities:
- Respond to customer inquiries (voice or email) for EV charging stations as a Technical Support Engineer – Enterprise Support within an associate technical support engineer position.
- Provide technical support to ChargePoint customers, partners, and field support staff with focus on diagnosing, troubleshooting, and debugging ChargePoint software and hardware.
- Position provides an opportunity to continuously develop technical skills through learning and supporting next generation Electric vehicle products.
- Position requires a motivated, self-starter and self-learner with a customer-first attitude.
Primary Accountabilities
- Take ownership and resolve assigned cases via a ticketing tool; technical questions and inquiries from ChargePoint customers.
- Resolve cases per productivity, performance and SLA standards and support goals.
- Answer technical questions/problems; Providing appropriate workarounds or solutions.
- Research, document, and assess when it is necessary to engage with team members to enable timely issue resolution.
- Contribute to Knowledge Management (KM), via case documentation.
- Author or update technical documents into Knowledge Management (KM) for inclusion into support knowledge base.
- Identify and escalate complex issues to the appropriate teams for further resolution.
Required Skills & Qualifications:
- Customer Service experience. Engagement with customers through live calls; queues; multitask with customers over phone and other Communication tools.
- Working in an open and collaborative environment, proactive integration and connectivity with peers, demonstrate strong sense of teaming and continuous willingness to share, learn and collaborate.
- Effective verbal communication skills. Active and reflective listening, in-depth questioning skills to foster an immediate customer relationship/connection, ability to explain technical topics in simple terms.
- Effective written skills. Writing of Knowledge Management articles; case summary notes to ensure universal understanding for all relevant stakeholders.
- Time management. Prioritize and plan time effectively, with ability to pivot swiftly under pressure to meet deliverables.
- Situational adaptability. Apply flexibility and behavioural strategies to adapt to changing priorities in a dynamic working environment.
- Drive Results and Problem Solving. Maximize engagement with team members to ensure effective problem solving, resulting in timely case resolution.
- Troubleshooting and Problem Solving. Think quickly and react to customer impacting situations. Effective case resolution, say do mind-set with a commitment to carry through to resolution.
- Accountability/Ownership. Proactive continuous learning, continued development plan to enhance skills and bridge gaps for an EV technical support engineer job.
Preferred
- Networking fundamentals (TCP/IP, M2M communications, etc.)
- Cloud based management platform and application support.
- Good understanding of computer systems, mobile devices and other tech products.
- Additional certification in Microsoft, Linux, networking or EV technologies is a plus.
Requirements
- Strong communication, interpersonal, motivational, and organizational skills.
- Willing to work in European time when and if required by the business sporadically.
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