IT Service Desk L1 Engineer Job Openings in Pune / Bangalore 2026!!!
66degrees announced job vacancy for the post of IT Service Desk L1 Engineer. The place of posting will be at Pune / Bangalore for candidates searching IT service desk L1 engineer jobs in Pune. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | 66degrees |
| Required Qualifications | Graduate |
| Skills | Excellent communication and interpersonal skills |
| Category | Technical Support |
| Work Type | Onsite |
The IT Service Desk L1 Engineer will be the first point of contact for all IT-related issues and requests as part of an IT helpdesk support engineer role. This role involves troubleshooting basic technical problems, escalating complex issues to higher-level support, and providing exceptional customer service. Important note – Need candidates to join within 30 days and must be willing to work hybrid either in Pune (first preference) OR Bengaluru.
Job Details
Θ Positions: IT Service Desk L1 Engineer
Θ Job Location: Pune / Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 5751417004
Roles and Responsibilities:
- Provide initial technical support to end-users while supporting technical support engineer functions.
- Log, categorize, and prioritize all incoming IT support tickets in the ticketing system.
- Perform troubleshooting of hardware, software, applications and network connectivity issues.
- Assist users with password resets, account unlocks, and basic application support.
- Escalate complex or unresolved issues to L2 engineers with detailed notes and logs.
- Maintain accurate and up-to-date documentation of IT procedures and solutions.
- Educate users on common IT issues and best practices.
- Participate in on-call rotation as required.
- Contribute to continuous improvement initiatives for service desk operations.
Required Skills & Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
- 1-2 years of experience in an IT service desk role.
- Strong understanding of Mac Systems, Windows systems, Google Administration, Google Workspace Applications, common business applications.
- Basic knowledge of network fundamentals (TCP/IP, DNS, VPN).
- Excellent communication and interpersonal skills.
- Ability to troubleshoot and resolve technical issues efficiently.
- Customer-centric mindset with a focus on providing positive user experiences aligned with a level 1 IT support engineer role.
- Ability to work independently and as part of a team.
- ITIL Foundation, or similar certifications would be a plus.
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Management) and/or familiarity with remote support tools preferred.
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