IT Support Analyst Job Openings in Hyderabad 2026!!!
Highspot announced a job vacancy for the post of IT Support Analyst. The place of posting will be Hyderabad. Candidates who have completed Graduate / Engineering / Post Graduate qualifications with Fresher / Experience backgrounds are eligible to apply for IT Support Analyst jobs Hyderabad. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Highspot |
| Required Qualifications | Graduate |
| Skills | Excellent customer service in a technical support environment |
| Category | General & Administrative – Information Technology |
| Work Type | Onsite |
They are seeking a proactive and detail-oriented IT Support Analyst who excels at putting the customer first, solving problems, and delivering innovative solutions within a technical support analyst role. In this position, you will support end users with empathy and efficiency, navigate evolving technical challenges, and contribute meaningfully to the improvement of systems and services as an end user support specialist. You will work both independently and collaboratively, demonstrating ownership, curiosity, and a passion for quality.
Job Details
Θ Positions: IT Support Analyst
Θ Job Location: Hyderabad
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: NA
Roles and Responsibilities:
- Deliver an Exceptional Customer Experience– Above all, end users are the top priority. You will provide responsive, thoughtful support by diagnosing and resolving issues, and escalating to the appropriate team members when necessary while contributing to enterprise IT support services.
- Ensure Scalable and Evolving Operations– Document and update runbooks and procedures to support consistency and continuity. Identify recurring issues and propose scalable solutions, while continuously improving workflows and tools as the environment evolves.
- Own the Hardware and Software Lifecycle– Manage inventory and licensing across multiple platforms. This includes provisioning, maintaining, and decommissioning devices and applications as part of a seamless user experience.
- Foster Cross-Functional and Global Collaboration– Work closely with team members across departments and time zones to align on shared goals and deliver a consistent, high-quality user experience. Adapt communication styles and priorities to meet the diverse needs of a multi-regional team.
Required Skills & Qualifications:
- A genuine passion for helping people and solving problems with empathy and efficiency.
- Strong sense of accountability, delivering quality results with integrity and care.
- Collaborative mindset with a willingness to listen, learn, and share knowledge.
- Prior experience providing excellent customer service in a technical support environment.
- Proficiency managing MacOS devices in a business environment, with comfort supporting Windows systems.
- Familiarity and hands-on experience with tools including Google Workspace, Okta, Jira, JAMF, Zoom Conference Rooms, Crowdstrike, Office 365 and Intune.
- Flexibility and resilience in navigating dynamic priorities and evolving technology.
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