Operations Executive Job Openings in Gurgaon 2025!!!
American Express announced job vacancy for the post of Operations Executive. The place of posting will be at Gurgaon (Hybrid) for candidates exploring operations executive jobs in Gurgaon. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | American Express |
| Required Qualifications | Graduate / Post Graduate |
| Skills | Strong interpersonal and coordination skills |
| Category | Operations |
| Work Type | Hybrid |
At American Express, their culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back their customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help them define the future of American Express across customer account operations.
Job Details
Θ Positions: Operations Executive
Θ Job Location: Gurgaon (Hybrid)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 25023432
Roles and Responsibilities:
- Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
- Should have knowledge of KYC within a KYC account maintenance role.
- Work on daily inventory towards cases related to Onboarding/Maintenance.
- Handle maintenance related requests with integrity & within specified timeframes.
- Incumbent will be managing Account Maintenance, Card cancellation, escalations, Credit Balance and Scanning & indexing etc. related work
- Keep a close eye on gaps & recommend solutions to plug them.
- Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
- Contribute towards team goals by strictly managing individual productivity & quality targets while maintaining system metrics.
- Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction
- Understand, determine, and anticipate customer needs and present solutions as appropriate.
- Demonstrate strong focus on process improvements.
- Ensure adherence to and compliance with organization policies and audit controls.
- Build an excellent rapport with the team & other business groups to ensure smooth day to day operations
Required Skills & Qualifications:
- Graduate / Post Graduate
- Relevant experience an advantage.
- Excellent oral and written communication skills.
- Strong interpersonal and coordination skills.
- Strong and committed customer focus and consistent demonstration of service excellence.
- Relevant experience in servicing India Merchants will be preferable with exposure to merchant servicing operations India.
- Ability to take independent decision in line with policy/process & meet stringent deadlines.
- Good command over MS Excel, Access & PowerPoint.
Benefits:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
I am an operations professional with experience in managing workflows, coordinating with internal stakeholders, tracking orders and tickets, and ensuring timely process completion. I have worked extensively on data handling, reporting, and documentation using Excel and Google Sheets, while maintaining accuracy and adherence to SOPs. I am detail-oriented, process-driven, and comfortable working in fast-paced, compliance-focused environments.