Remote Cloud Operations Engineer 1 Job Openings 2025!!!
Sophos announced job vacancy for the post of Cloud Operations Engineer 1. The place of posting will be at Remote (Work from Home), supporting opportunities aligned with remote cloud operations engineer jobs. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Sophos |
| Required Qualifications | Graduate / Post Graduate |
| Skills | Compute, Storage, Networking, IAM, Monitoring, Auto Scaling, etc. |
| Category | Information Technology And Security |
| Work Type | Remote |
The Cloud Operations Engineer ensures the continuous availability, performance, and reliability of cloud-hosted/On-prem applications and infrastructure through 24×7 support operations as part of a cloud operations engineer work from home role. This role involves proactive monitoring of critical systems, swiftly identifying and resolving incidents, and escalating issues to the appropriate teams, when necessary, in alignment with IT Service Management (ITSM) best practices. The engineer plays a key role in minimizing downtime, optimizing system performance, and maintaining the overall health of the cloud environment.
Job Details
Θ Positions: Cloud Operations Engineer 1
Θ Job Location: Remote (Work from Home)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: NA
Roles and Responsibilities:
- Participate in a rotational on-call schedule, including nights, weekends, and holidays, to provide continuous operational support and rapid incident response for cloud-hosted applications and infrastructure in an entry level cloud operations engineer position.
- Perform real-time monitoring of infrastructure, platforms, and applications to identify anomalies, performance degradation, or service disruptions using industry-standard tools and dashboards.
- Serve as the first line of defense for incident management by promptly acknowledging alerts, triaging issues, and executing documented runbooks for a quick resolution.
- Escalate unresolved or critical issues to appropriate support or engineering teams in accordance with defined ITSM escalation protocols, ensuring minimal impact on service availability.
- Act as the central point of contact for incident updates, ensuring clear, timely, and accurate communication with internal stakeholders and affected business units.
- Work closely with application support, DevOps, infrastructure, and network teams to troubleshoot, resolve, and prevent operational issues from reoccurring. Participate in Root Cause Analysis (RCA) processes following major incidents and contribute to developing preventive measures and service improvement plans.
- To ensure consistent and reliable operations, follow and maintain standard operating procedures (SOPs), change management policies, and compliance requirements. Identify and proactively report potential risks, configuration issues, or performance bottlenecks, enabling pre-emptive resolution and optimization.
- Maintain accurate documentation of systems, procedures, and incident logs and contribute to the enhancement of knowledge base articles and operational guides.
- Assist in validating the stability and health of systems during planned maintenance, releases, or infrastructure upgrades, coordinating with relevant teams to ensure minimal disruption.
Required Skills & Qualifications:
- Proficiency in managing and troubleshooting services across at least one major cloud provider like AWS or Microsoft Azure.
- Familiarity with core cloud services (Compute, Storage, Networking, IAM, Monitoring, Auto Scaling, etc.).
- Hands-on experience with enterprise-grade monitoring tools such as Grafana and CloudWatch.
- Ability to configure alerts, dashboards, and automated health checks.
- Strong knowledge of ITIL principles and experience with ITSM tools like PagerDuty, Jira
- Understanding of incident triage, escalation procedures, service restoration, and Root Cause Analysis (RCA).
- Working knowledge of Linux and Windows operating systems in a cloud or hybrid environment.
- Familiarity with system administration tasks, shell scripting, and log analysis.
- Ability to create and maintain basic scripts using Bash, Python, or PowerShell to automate operational tasks and monitoring functions
- Understanding of CI/CD pipelines, deployment processes, and integration with cloud environments.
- Exposure to tools like Git and Jenkins CI/CD is a plus.
- Basic understanding of TCP/IP, DNS, VPN, firewalls, load balancers, and cloud networking concepts (VPCs, NSGs, Subnets).
- Familiarity with identity and access management (IAM) and security best practices in a cloud environment.
- Experience working with centralized logging solutions (e.g., AWS Cloudwatch or Azure Log Analytics).
- Ability to trace incidents and correlate logs across distributed systems.
- Strong habit of maintaining accurate operational documentation and runbooks supporting a cloud infrastructure support engineer career.
Good to have
- Proficient understanding of cloud-native monitoring and alerting platforms, showcasing a solid foundation in cloud technology.
- Accumulate 1 to 2 years of practical experience in hands-on utilization of cloud computing, networking, storage, and database systems, with a preference for expertise in AWS.
- Demonstrate a fundamental grasp of scripting tools like Python, Bash, and PowerShell, showcasing the ability to automate tasks for efficiency.
- Certifications like RHCSA / RHCE , AWS Certified (Associate) – Solutions Architect or Six Sigma would be an advantage
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