IT Support Engineer Job Openings in Pune 2025!!!
ParentPay Group announced job vacancy for the post of IT Support Engineer. The place of posting will be at Pune. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply for these IT support engineer jobs in Pune. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | ParentPay Group |
| Required Qualifications | Graduate |
| Skills | Exceptional customer service and problem-solving skills |
| Category | IT Support |
| Work Type | Onsite |
Their market leading products use cutting edge cloud-based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs and uniform, improve parental engagement, simplify meal management and – through their product SIMS – collect and manage a database of student information and core school operations, supporting an IT support specialist role.
ParentPay Group’s new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development.
Job Details
Θ Positions: IT Support Engineer
Θ Job Location: Pune
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: NA
Roles and Responsibilities:
- Provide technical support on-site or via remote-access systems as part of an onsite IT support engineer responsibility.
- Monitor and manage your own tickets, ensuring colleagues receive a timely response.
- Identify and ensure long-term resolutions for repetitive incidents.
- Own and respond to Internal IT system related events generated by monitoring systems or customer tickets.
- Support the upskilling of service desk colleagues to enhance first-time resolution rates and encourage effective knowledge sharing.
- Action changes to Internal IT systems in line with departmental improvements, adhering to strict change control processes.
- Support users in the use of computer equipment and software by providing necessary training and advice.
- Escalate incidents where appropriate and in a timely manner, always maintaining ownership of the incident.
Required Skills & Qualifications:
- Experience in supporting end user’s devices, applications, cloud-based services whilst working in an IT Support team in an end user support engineer capacity.
- Proven experience in a fast-paced environment, providing support to a large user base, both in person and remotely.
- Supporting Microsoft Windows 10 & 11 operating systems.
- Troubleshooting Microsoft Office 365 suite (MS Word, Excel etc).
- Troubleshooting Microsoft 365 suite (Exchange, SharePoint, Teams, OneDrive, AAD etc).
- Active Directory, Azure Active Directory and InTune Management.
- Documenting services and processes.
- VoIP installation, management and support.
- Excellent verbal and written communication skills.
- Exceptional customer service and problem-solving skills.
- Good understanding of PC hardware set-up and configuration.
- Basic understanding of IP based networking, including but not limited to office Wi-Fi and local area networking.
- Appreciation of the importance in accurately recording IT assets.
- Appreciation of ITIL best practice, including Change, Incident and Problem Management processes.
- Mobile Device Management.
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
