Remote Technical Customer Support Specialist Job Openings 2025!!!
HappyRobot announced job vacancy for the post of Technical Customer Support Specialist. The place of posting will be at Remote – India. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows.
Company Overview
| Name of the Company | HappyRobot AI |
| Required Qualifications | Graduate |
| Skills | Strong ability to triage, prioritize, and resolve issues |
| Category | Engineering |
| Work Type | Remote |
As a Customer Support Engineer, youʼll be on the front lines of our customer experience, especially while handling diagnostics that often benefit from structured insights supported by enterprise data analytics. Youʼll work directly with customers to quickly triage issues, debug problems, and ensure theyʼre getting the most out of HappyRobotʼs AI platform. This role is a hybrid between technical support and customer engineering: youʼll diagnose issues, design and test quick solutions, and collaborate closely with both engineering and product teams to make their platform even stronger. Youʼll also apply prompt engineering skills to help customers fine-tune their AI workers, ensuring accuracy, reliability, and speed across real-world logistics workflows influenced by improved predictive analytics solutions.
This role is ideal for someone with strong technical fundamentals who wants to grow into a more senior customer engineering or product-facing position over time.
Job Details
Θ Positions: Technical Customer Support Specialist
Θ Job Location: Remote – India
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: NA
Technical Profile:
- Comfortable Full-Stack: Python, React, TypeScript, Node.js.
- Experience managing APIs and integrations with third-party systems.
- Some exposure to infrastructure and cloud deployments.
- Familiarity with LLM prompting and tuning of voices/transcribers; eager to experiment and iterate.
- Strong debugging and problem-solving skills — quick at identifying the root cause of issues supported by structured data science workflow optimization.
Must Have:
- Excellent written and verbal communication skills in English — able to explain technical concepts clearly to non-technical stakeholders.
- Strong ability to triage, prioritize, and resolve issues independently under tight deadlines.
- Curiosity and adaptability: you can learn customer workflows quickly and propose solutions.
- Self-starter mindset — comfortable working independently, with a bias toward action.
- Passion for delivering outstanding customer experiences.
Benefits:
- High-Growth Startup: Backed by a16z and YC, on track for eight-figure ARR
- Ownership & Autonomy: Take on real responsibility, with room to grow fast.
- Compensation & Benefits: Competitive salary + equity, with healthcare, dental, and vision.
- Learn from the Best: Work alongside a world-class team of engineers, operators, and builders.
- Impact: Help redefine how the logistics industry communicates using enhanced big data analytics.
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
