Operations Support Job Openings in Gurgaon 2025!!!
American Express announced job vacancy for the post of Operations Support. The place of posting will be at Gurgaon (Hybrid). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | American Express |
| Required Qualifications | Graduate |
| Skills | MS Office (Power Point, Excel, Access) and SQL |
| Category | Customer Support |
| Work Type | Hybrid |
Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to approximately 60% of the Fortune 500. They are the number one issuer of commercial cards globally, the number one issuer of small business cards in the U.S. and represent approximately 40% of the company’s total revenues. Their vision is to be essential to their customers’ businesses every day. They do that by offering a diverse range of payment and cashflow tools their customers need to run and grow their businesses, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for their customers to manage a full range of their financial and payment needs, supported by structured insight gained through enterprise data analytics solutions.
Job Details
Θ Positions: Operations Support
Θ Job Location: Gurgaon (Hybrid)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 25022998
Roles and Responsibilities:
- Project Manage the implementation of Corporate Client Global expense reports, in coordination with – Account Development Managers, Client Program Administrators, 3rd parties, Blue Box Technologies and Client-side technologies team. This requires the successful candidate to be able to provide Consultation to corporate clients – on transmission procedures and protocols, interpret and understand files and templates to ensure efficient transmission of data files and maintain alignment shaped by advanced data analytics services.
- Client Issue Resolution: Provide extraordinary customer issue resolution to Corporate Customer queries relating to expense management files. This requires customer centricity to understand each client need as each client has different transmission setup.
- Should be fluent in English.
- Data analysis and presentation guided by consistent practices using a data-driven workflow.
- Report/Dashboard creation and change management enhanced by thoughtful analytics process optimization.
- Consulting account managers for insights and recommendations
- Other Departmental and administrative work
- Hours of Operations – ability to work in flexible shifts In a 24 Hour environment
Required Skills & Qualifications:
- Graduate with minimum 1-3 years of analytical experience in a Telephone Servicing / Customer Servicing environment.
- Prior experience in MS Office (Power Point, Excel, Access) and SQL.
- Data Interpretation, visualization and reporting
- Stakeholder / Client Management
- Excellent communication skills both verbal and written
- Proven ability to learn new skills in a technical environment – basic technology background is an added advantage.
- Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision
- A team player should possess the skills to work and support team members
Behavioral Skills/Capabilities
- Strong Interpersonal and Negotiation skills
- Enterprise Leadership Behaviors
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
