Trainee – WFM Job Openings in Bangalore 2025!!!
SAKS Global has announced a job vacancy for the post of Trainee – WFM. The place of posting will be Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate programs with Fresher or Experience backgrounds are eligible to apply. More details about qualifications, job description, and roles & responsibilities are given below.
Company Overview
| Name of the Company | SAKS Global |
| Required Qualifications | Any Graduate |
| Skills | Analytical skill and problem-solving skills |
| Category | Workforce Management |
| Work Type | Onsite |
As a Trainee WFM at SAKS Global, you will learn and support the monitoring of Contact Center BPO performance to ensure service levels, adherence, and productivity goals are achieved. Under the guidance of experienced WFM professionals, you’ll track agent schedules, analyze intraday trends, and handle workforce adjustments to maintain operational efficiency supported by real-time workforce optimization tools that enhance accuracy.
This entry-level opportunity is ideal for individuals interested in building a career in Workforce Management, gaining exposure to contact center performance analytics and the practical application of WFM metrics. Success requires strong attention to detail, basic analytical skills, and the ability to adapt quickly while learning forecasting and staffing models used in modern contact centers.
Job Details
Θ Positions: Trainee – WFM
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: R-104894
Roles and Responsibilities:
- Assist in monitoring real-time performance across channels (voice, chat, email).
- Learn and apply basic concepts of schedule adherence, occupancy, and service levels.
- Support in preparing and updating trackers, reports, and performance dashboards.
- Shadow experienced RTAs to understand real-time decision-making and escalation protocols.
- Help manage schedule exceptions, attendance logs, and agent status tracking.
- Participate in WFM training programs and on-the-job learning activities.
- Communicate clearly with internal teams and escalate issues to senior team members when required.
Required Skills & Qualifications:
- Bachelor’s degree in any discipline.
- Analytical and problem-solving skills with strong attention to detail.
- Basic computer literacy and comfort with MS Excel / Google Sheets.
- Effective written and verbal communication.
- Eagerness to learn and adapt quickly.
- Willingness to work rotational shifts, weekends, or across different time zones.
Preferred Qualifications (Nice to Have):
- Basic understanding of contact center operations or WFM metrics (Service Level, AHT, Occupancy etc.).
- Interest or background in data analysis or statistics.
- Knowledge of reporting or visualization tools (Power BI, Tableau).
- Proactive attitude and team-oriented mindset.
How to Apply
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