Technical Analyst Job Openings in Pune 2025!!!
Relatient announced job vacancy for the post of Technical Analyst.The place of posting will be at Pune (Hybrid).Candidates who have completed Graduate / Engineering with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Job Overview:
Name of the Company: Relatient
Job Role: Technical Analyst
Qualifications: Graduate
Experience: 1+ years
Salary: INR 6 – 11 LPA (via AmbitionBox — estimated based on similar roles)
Job Location: Pune (Hybrid – Full Time)
Job Category: Support
Requisition ID: NA
Last Date: ASAP
Official Website: www.relatient.com
They’re seeking a skilled Technical Analyst to join their support team. This role will be a hybrid position that requires you to work 3 days a week from our office space in Amar Tech Park.
Roles and Responsibilities:
- Enhance overall Relatient client experience
- Resolve client complaints and product troubleshooting via phone, email, and/or support cases
- Submit and assign support cases to appropriate department
- Monitor support portal and keep client updated on status of case(s)
- Properly prioritize client requests
- Guide client with solutions when issue appears to be user error/lack of knowledge
- Utilize computer technology to handle high call/support ticket volumes
- Work with team leads to ensure proper customer service is being delivered
- Close out or open call /email records in support portal
- Transfer clients to appropriate department(s)
- Inform support team when issue(s) are high priority
- Basic research of issues before assigning case(s)
- Web Portal training/support
- Client Notification of Case Resolution(s)
Required Skills & Qualifications:
- Bachelor’s degree or equivalent experience in lieu of a degree is required.
- 1+ years of experience in a Customer Support role, preferably in a technical support role.
- Some experience with SQL (Basic Queries), or Advanced SQL (e.g., Joins)
- Basic understanding of Programming / Scripting Language(s)
Benefits of working here:
- INR 5,00,000 life insurance for all full-time employees and their immediate household.
- INR 15,00,000 accident coverage
- Education reimbursement
- 10 national/state holidays and 1 floating holiday
- Flexible hours and hybrid work.
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