Johnson Controls has officially announced new vacancies for the role of SFDC Support Analyst. This full-time position is based in Pune, offering an excellent opportunity for professionals with Salesforce support experience. Candidates with Graduate/Engineering/Postgraduate qualifications in IT or Computer Science are eligible to apply. This role is perfect for individuals looking to advance in Salesforce administration and CRM support, two of the fastest-growing tech areas in 2025.
Job Overview
Name of the Company: Johnson Controls
Job Role: SFDC Support Analyst
Qualifications: Graduate in Computer Science, Information Technology, or related field
Experience: 2-3 years
Salary: INR 5 – 7 LPA (via Glassdoor — estimated based on similar roles)
Job Location: Pune (Onsite – Full Time)
Job Category: Information Systems
Requisition ID: WD30255752
Last Date: ASAP
Official Website: www.johnsoncontrols.com
Job Description
Johnson Controls is seeking a dedicated SFDC Support Analyst to provide Salesforce platform support and ensure seamless CRM operations. The role involves troubleshooting, resolving user issues, implementing enhancements, and collaborating with cross-functional teams to maximize system efficiency. This position is ideal for professionals aiming to grow in Salesforce technical support and CRM optimization, high-demand areas in enterprise IT environments.
Roles and Responsibilities
- Provide daily support to Salesforce users by resolving issues and responding to queries.
- Monitor and maintain system performance to ensure smooth Salesforce operations.
- Assist with the rollout of new SFDC features, updates, and automation enhancements.
- Work with cross-functional teams to improve workflows and elevate user experience.
- Conduct training sessions for teams on Salesforce best practices and new functionalities.
- Prepare and maintain detailed documentation for SFDC processes and system procedures.
Required Skills & Qualifications
- Bachelor’s degree in Computer Science, IT, or a related discipline.
- 2–3 years of hands-on experience in Salesforce support or administration.
- Strong understanding of Salesforce features, workflows, and best practices.
- Excellent analytical, troubleshooting, and communication skills.
- Salesforce certification (Admin/Advanced Admin) is an added advantage.
How to Apply
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FAQs
1. What is the work location for the Johnson Controls SFDC Support Analyst role?
The job is based in Pune, with options for onsite, hybrid, or remote, depending on business requirements.
2. What experience is required for this position?
Candidates must have 2–3 years of Salesforce support or SFDC administration experience.
3. Is Salesforce certification mandatory?
Certification is not mandatory but is considered a strong advantage.
4. What skills are essential for the SFDC Support Analyst position?
Key skills include Salesforce administration, CRM troubleshooting, documentation, and user support.
5. What is the salary range for the Johnson Controls SFDC Support Analyst job?
The estimated salary range is INR 5 – 7 LPA, based on similar roles on Glassdoor.
Disclaimer
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