American Express, a global financial services leader, has announced new openings for the role of Customer Care Professional in Gurgaon (Hybrid Mode). This opportunity is perfect for graduates looking to build a rewarding career in customer experience and financial services.
Job Overview
Name of the Company: American Express
Job Role: Customer Care Professional
Qualifications: Any Graduate
Experience: Professional
Salary: INR 4.6 – 9 LPA (via AmbitionBox / Glassdoor — estimated based on similar roles)
Job Location: Gurgaon (Hybrid – Full Time)
Job Category: Customer Support / Banking Operations
Requisition ID: 25018891
Last Date: ASAP
Official Company Website: www.americanexpress.com
About American Express Careers India 2025
American Express has long been recognized for its commitment to customer excellence and innovation in banking and financial services. As part of the Banking Servicing Network, this team sets the industry benchmark for operational excellence, delivering secure and seamless financial solutions. As a Customer Care Professional, you’ll represent one of the world’s most trusted brands, ensuring that every customer interaction reflects world-class service and empathy. You’ll also gain access to industry-leading training, career development programs, and opportunities to grow in a global work culture.
Roles and Responsibilities
- Contact clients with overdue accounts and manage settlement or payment recovery.
- Provide chat-based customer support, focusing on quick resolution and satisfaction.
- Address customer queries and deliver timely, accurate solutions.
- Maintain high service quality, adhering to compliance and operational standards.
- Handle 2–3 chat conversations simultaneously with clarity and professionalism.
- Demonstrate empathy, adaptability, and a customer-first approach.
- Contribute to organizational goals by meeting performance and service metrics.
- Collaborate effectively with team members and escalate complex issues when necessary.
Required Skills & Qualifications
- Graduate degree in any discipline (minimum qualification).
- 1+ year of chat or customer service experience preferred.
- Excellent communication, writing, and interpersonal skills.
- Strong decision-making and time-management abilities.
- Typing speed: 25–35 words per minute.
- Comfortable working in a 24×7 hybrid environment.
- Knowledge of web navigation, basic troubleshooting, and multitasking tools.
- Ability to adapt to process changes and meet service quality standards.
Why Join American Express India?
- Work with a world-leading financial services brand.
- Competitive salary and career advancement opportunities.
- Hybrid work model with flexibility and work-life balance.
- Structured training and mentoring programs.
- Inclusive, diverse, and employee-centric culture.
How to Apply
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FAQs – American Express Recruitment 2025
Q1. What is the salary range for the Customer Care Professional role at American Express?
The estimated salary ranges from INR 4.6 LPA to 9 LPA, based on AmbitionBox and Glassdoor data.
Q2. Is this a work-from-home or hybrid position?
This role offers a hybrid working model, allowing flexibility between office and home-based work in Gurgaon.
Q3. What qualifications are required to apply?
Candidates must hold a graduate degree in any stream. Experience in customer service or chat support is preferred.
Q4. Does American Express provide training for new hires?
Yes, all selected candidates receive comprehensive onboarding and customer service training to align with the company’s service standards.
Q5. What skills are essential for success in this role?
Key skills include communication, multitasking, problem-solving, and empathy, along with good typing speed and adaptability.
Disclaimer
The details provided on this page are for informational purposes only, sourced from the official American Express careers page. Latest MNC Jobs does not guarantee recruitment outcomes or job placements. The hiring process will follow the company’s official HR guidelines. We do not charge any fees for job listings or applications. Candidates are strongly advised not to make payments to any third party for employment opportunities.
