Gainsight has officially announced job openings for the position of Associate Technical Support Analyst – L1 under its 2025 recruitment drive. This hybrid position is based in Hyderabad, India, offering opportunities for both freshers and experienced candidates passionate about customer success and technical problem-solving. If you are looking for high-paying IT support jobs in Hyderabad or want to build a career in Salesforce and Web Application Support, this role is a great start.
Company Overview
Θ Company Name: Gainsight
Θ Job Role: Associate Technical Support Analyst – L1
Θ Work Type: Hybrid (Hyderabad)
Θ Category: Technical Support / Customer Success
Θ Qualification: Graduate
Θ Experience: 0–1 Years (Freshers Eligible)
Θ Job Type: Full-Time
Θ Requisition ID: R-101450
Θ Salary: As per company norms
About the Role
As an Associate Technical Support Analyst (L1) at Gainsight, you will play a vital role in providing top-notch customer support and ensuring seamless use of Gainsight’s SaaS platform. You’ll work closely with cross-functional teams like Engineering, Product, and Customer Success to troubleshoot issues and optimize client satisfaction. This role is ideal for candidates with strong problem-solving skills, a passion for technology, and an eagerness to learn cloud-based applications.
Roles and Responsibilities
- Diagnose and troubleshoot incidents using standardized, hypothesis-driven methods.
- Debug using Chrome Developer Tools and resolve web-based technology issues.
- Write and understand SQL queries for database troubleshooting.
- Manage and prioritize support tickets efficiently.
- Collaborate with internal teams to ensure timely issue resolution.
- Provide proactive support and escalation management for enterprise clients.
- Build strong, trust-based relationships with clients.
- Manage workload effectively across tickets and internal initiatives.
Required Skills & Qualifications
- Bachelor’s degree in Computer Science or related technical discipline.
- 0–1 years of experience in technical support (freshers welcome).
- Ability to work flexible shifts (Morning, Afternoon, Night).
- Excellent communication and customer service skills.
- Technical aptitude to learn new tools and technologies quickly.
- Experience with Salesforce Apps and Web Applications (preferred).
- Knowledge of SQL, HTML, CSS, JavaScript, and DOM concepts.
- Strong analytical and troubleshooting mindset.
Preferred Qualifications
- Experience managing 20+ tickets weekly in a support platform.
- Understanding of database architecture and relational databases.
- Exposure to SaaS customer support environments.
Technical Skills
- HTML, CSS, JavaScript, SQL
- Web Application Debugging
- Salesforce Platform Knowledge
- Database Query Handling
How to Apply
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Frequently Asked Questions (FAQs)
What is the role of an Associate Technical Support Analyst at Gainsight?
The role involves providing customer support, troubleshooting issues in web-based applications, and ensuring clients get maximum value from Gainsight’s platform.
Is this job open to freshers?
Yes, candidates with 0–1 years of experience or fresh graduates in Computer Science or related fields are eligible to apply.
What are the technical skills required for this role?
Key skills include SQL, HTML, CSS, JavaScript, and familiarity with Salesforce applications.
Is this a remote or hybrid position?
This is a hybrid role based in Hyderabad, combining both office and remote work flexibility.
Does Gainsight provide training for freshers?
Yes, Gainsight provides onboarding and product training for new hires to help them excel in their role.
Disclaimer:
The information provided on this page is intended solely for educational and informational purposes for students, freshers, and experienced candidates. All job details are sourced from the official Gainsight careers page. Latest MNC Jobs does not charge any fees or guarantee employment. Candidates should verify openings through official company channels before applying. Avoid any third-party entities requesting payment for job opportunities.
