Service Desk Engineer Job Openings in Chennai & Trivandrum – Guidehouse Careers for Freshers 2025
Guidehouse, a leading global consulting and technology services firm, has announced new Service Desk Engineer openings for 2025. The job location will be in Chennai and Trivandrum, offering exciting opportunities for freshers and experienced professionals seeking to grow in the IT support and technical assistance domain. Candidates with Graduate / Engineering / Postgraduate degrees are eligible to apply. Detailed information about qualifications, roles, and application process is provided below.
Company Overview – About Guidehouse
| Name of the Company | Guidehouse |
| Required Qualifications | Graduate / Post Graduate |
| Skills | Should have working knowledge in any ticketing tools |
| Category | User Support / IT Services |
| Work Type | Onsite |
Guidehouse is a global AI-driven professional services and consulting firm specializing in advisory, technology, and managed services. With over 18,000 professionals worldwide, the company delivers expertise across healthcare, financial services, energy, infrastructure, and national security sectors.
Guidehouse combines innovation and analytics to help businesses achieve long-term efficiency and resilience in a competitive digital era.
Job Details – Service Desk Engineer
Θ Positions: Service Desk Engineer
Θ Job Location: Chennai & Trivandrum
Θ Salary: As per company norms (competitive service desk engineer salary in India)
Θ Job Type: Full Time
Θ Requisition ID: 32702
Roles and Responsibilities
As part of the Guidehouse IT Support Team, the Service Desk Engineer will be responsible for:
- Providing first-level technical assistance and troubleshooting support to global users.
- Identifying, researching, and resolving hardware, software, and connectivity issues.
- Supporting MS Office applications, operating systems, email configurations, and specialized software.
- Logging and tracking user issues using any ticketing tool.
- Routing complex technical queries to higher-level IT support when necessary.
- Delivering exceptional helpdesk support services during night shifts for US-based clients.
- Maintaining accurate documentation and applying innovative problem-solving methods.
Required Skills & Qualifications
- Strong written and verbal communication skills in English.
- Proficiency in diagnosing and resolving IT issues remotely.
- Working knowledge of ticketing systems and ITIL frameworks.
- Familiarity with information security standards (ISO 27001).
- Strong analytical and documentation skills.
- Quick learner with excellent monitoring and troubleshooting ability.
Preferred Qualifications
- Bachelor’s degree in Engineering or Science.
- Prior experience in a helpdesk engineer or desktop support role.
- Willingness to work exclusively in night shifts as part of the Global Support Team.
Why Join Guidehouse?
- Global exposure with leading clients across industries.
- Continuous learning and career development in technical support and infrastructure management.
- Work with advanced IT service technologies and frameworks.
How to Apply
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Disclaimer: The information provided here is intended solely for educational and informational purposes for students, freshers, and experienced candidates. All recruitment details are sourced directly from the official Guidehouse Careers portal. Latest MNC Jobs does not charge any fees for job updates or guarantee placements. Always verify job details through official channels before applying.
