Looking for high-paying finance and customer support jobs in India? American Express has officially announced openings for the New Accounts Analyst role in Gurgaon (Hybrid). This is an exciting opportunity for graduates and postgraduates, whether freshers or experienced professionals, to join one of the world’s most respected financial service companies.
Company Details
| Name of the Company | American Express |
| Required Qualifications | Graduate / Post Graduate |
| Skills | Good Analytical Skills with Eye for Details |
| Category | Customer Support / Financial Analysis |
| Work Type | Hybrid |
At the Global New Accounts (GNA) team, American Express professionals manage and approve new and existing customer applications. The team provides a one-touch solution for U.S. customers, ensuring seamless service from India. With a strong workforce of 150+ Customer Care Professionals (CCPs), the GNA division plays a key role in delivering exceptional service as the first face of the American Express brand.
Job Overview
Θ Positions: New Accounts Analyst
Θ Job Location: Gurgaon (Hybrid)
Θ Salary: As per company norms (competitive financial analyst salary in India)
Θ Job Type: Full Time
Θ Requisition ID: 25019524
Roles and Responsibilities
- Timely and Accurate Processing: Process credit card applications accurately and within timelines while adhering to internal compliance and procedural guidelines.
- Deliver Excellent Customer Service: Provide best-in-class support to U.S. card applicants and existing members via inbound and outbound communication channels.
- Data Review and Analysis: Perform complete analysis of customer profiles to ensure data integrity and decision accuracy.
- Customer Relationship Management: Engage proactively with customers, demonstrating empathy and professionalism to ensure customer satisfaction.
- Confidentiality & Compliance: Maintain data privacy and adhere to all banking regulations and security standards.
- Support Audits and New Initiatives: Assist with audit requirements, compliance checks, and ongoing process improvements.
- Act as Brand Ambassador: Represent American Express values and deliver high-quality service with every customer interaction.
- Shift Timings: 24×7 rotational shifts.
Required Skills & Qualifications
- Excellent verbal and written communication skills.
- Good analytical skills with attention to detail.
- Strong interpersonal skills with a customer-centric approach.
- Basic computer proficiency and data-handling capability.
- Minimum 1 year of experience in a relevant domain preferred.
- Understanding of financial processes and customer support standards.
Preferred Qualifications
- Graduate or postgraduate in Finance, Business, or related field.
- Prior experience in banking operations or customer relationship management.
- Ability to multitask effectively in a high-volume environment.
Benefits
- Attractive pay package and career growth opportunities.
- Hybrid work model offering flexibility and convenience.
- Health, wellness, and retirement benefits.
- Comprehensive learning programs to enhance professional skills.
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Disclaimer: The information provided here is intended solely for informational purposes for students, freshers, and experienced candidates. All job details are sourced directly from American Express’s official career page. Latest MNC Jobsdoes not guarantee placements and does not charge any fees for sharing job openings. The recruitment process will strictly follow the company’s official guidelines. Candidates are advised not to make any payments and to apply only through official company links.
