Remote Technical Support Engineer Job Openings 2025 | ResMed Careers India
ResMed has announced a new job opportunity for the role of Technical Support Engineer (Work From Home). This remote position is ideal for tech-savvy professionals passionate about customer support, IT troubleshooting, and cloud-based software solutions. Candidates with Graduate / Engineering / Post Graduate degrees — either freshers or experienced — are encouraged to apply. Read on for detailed information about the role, required skills, and application process.
Company Overview
| Name of the Company | ResMed |
| Required Qualifications | Graduate |
| Skills | Strong technical support and troubleshooting skills |
| Category | Customer & Technical Support |
| Work Type | Remote (Work From Home) |
About ResMed
ResMed is a global leader in digital health and cloud-connected medical device solutions, improving lives through innovative healthcare technology. The company provides opportunities for individuals to grow in remote IT support and customer service engineering roles, promoting flexibility and a culture of continuous learning.
Job Details
Θ Positions: Technical Support Engineer
Θ Job Location: Remote (Work From Home)
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: JR_045211
Roles and Responsibilities
- Handle daily customer support requests through phone, email, or chat.
- Respond to, resolve, and escalate support tickets per SLA standards.
- Maintain strong professional relationships with assigned customer accounts.
- Conduct remote troubleshooting sessions to identify and fix reported issues.
- Create customer accounts, manage access, and assist with product setup.
- Collaborate with internal teams to build training guides and improve user experience.
- Document solutions and contribute to a centralized knowledge base.
- Escalate complex issues to higher support tiers for faster resolution.
- Communicate customer feedback and feature requests to product development teams.
Required Skills & Qualifications
- Bachelor’s degree (Technical background preferred).
- Minimum 2 years of experience in technical support or IT service roles.
- Basic experience in troubleshooting, root cause analysis, and enterprise applications.
- Familiarity with tools such as Salesforce, Zendesk, JIRA, Microsoft Excel, and Visio.
- Excellent English communication skills, both written and verbal.
- Strong organizational, multitasking, and problem-solving abilities.
- Ability to work independently in a remote technical support environment.
- Customer-focused mindset with attention to detail and reliability.
Why Join ResMed?
At ResMed, you’ll be part of a team redefining digital healthcare through remote technical innovation and customer engagement. Working from home offers flexibility while allowing you to support mission-critical products that improve patient care worldwide.
How to Apply
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Disclaimer: The details shared above are for informational purposes only, meant for students, freshers, and experienced professionals. All job information has been sourced directly from ResMed’s official career portal and other verified company pages. Latest MNC Jobs does not guarantee job placement and does not charge any application or referral fees. Applicants are advised to follow the official recruitment process only and avoid making any payments to third parties.
